Terms and Conditions

• Legal entity: MLIFE ENTERPRISE FZCO
• Brand name: True Balance
• Registered in: United Arab Emirates (Dubai)
• Contact email: info@truebalance-nutrition.com

These Terms apply to:

• All visitors to our website
• All customers purchasing products from our online shop
• All use of content, services, and features provided by True Balance

Any conflicting or deviating terms proposed by the customer shall not apply unless expressly agreed in writing by us.

True Balance offers wellness-related products, including but not limited to supplements, herbal products, and lifestyle goods.

All information provided on our website, product pages, marketing materials, emails, and social media channels is for informational and educational purposes only.

a) No Medical or Therapeutic Advice

Our products, content, and communications:

• Do not constitute medical advice
• Do not replace professional medical consultation
• Are not intended to diagnose, treat, cure, or prevent any disease

We make no medical, therapeutic, or health-related claims regarding our products.

b) Consultation with Healthcare Professionals

Before using any of our products, you should:

• Consult a qualified physician, therapist, or healthcare professional
• Seek medical advice especially if you are pregnant, breastfeeding, under medical supervision, or have existing medical conditions
• Consult a professional before combining our products with prescription or over-the-counter medication

Use of our products is at your own risk.

c) Individual Results Disclaimer

Any references to well-being, balance, or general health support are not guarantees of results. Individual reactions may vary.

By placing an order through our online shop:

• You confirm that you are legally capable of entering into a binding contract
• You confirm that all information provided is accurate and complete

A contract is formed only once:

• Your order has been accepted by us, and
• You receive an order confirmation via email

We reserve the right to refuse or cancel orders at our discretion, including but not limited to availability issues, pricing errors, or suspected misuse.

• All prices are displayed in the currency shown on the website
• Prices may include or exclude VAT or other taxes depending on your location
• Shipping costs, customs duties, and import taxes are the responsibility of the customer unless stated otherwise

We reserve the right to change prices at any time without prior notice. Price changes do not affect confirmed orders.

a) Shipping

We ship products to selected countries. Estimated delivery times are provided for guidance only and are not guaranteed.

Delays caused by customs, logistics providers, force majeure, or circumstances beyond our control do not constitute grounds for claims.

b) Risk Transfer

The risk of loss or damage passes to the customer upon delivery to the shipping carrier, unless mandatory consumer protection laws apply otherwise.

Customers must inspect goods immediately upon receipt.

a) Damaged Goods

If products arrive damaged:

• Notify us within 48 hours of delivery
• Provide photographic evidence of the damage and packaging

Failure to report damage within this timeframe may result in rejection of the claim.

b) Incorrect or Missing Items

If you receive incorrect or missing items, contact us within 48 hours of delivery.

c) Our Discretion

Approved claims may result in:

• Replacement of the product, or
• Refund (in part or in full), at our sole discretion