Your Privacy Matters
We are committed to protecting your privacy and handling your personal data in a transparent and lawful manner, in accordance with applicable data protection laws.
Last updated: January 2025
Company Information
Personal Data We Collect
Information You Provide Directly
- Full name
- Billing and shipping address
- Email address
- Phone number
- Order and purchase details
- Account information (if you create an account)
- Newsletter subscription details
- Any information you provide when contacting us
Information Collected Automatically
When you visit our website, we may automatically collect:
- IP address
- Browser type and version
- Device information
- Operating system
- Pages visited, time spent on pages, and referring URLs
- Date and time of access
Cookies, Tracking Technologies & Analytics
Facebook Pixel
We use the Facebook Pixel to:
- Measure the effectiveness of our advertising campaigns
- Understand user behavior after interacting with our ads
- Deliver relevant advertisements to users on Facebook and Instagram
Google Analytics
We use Google Analytics to:
- Analyze website traffic and user interactions
- Improve website functionality and content
You can opt out of Google Analytics by using the Google Analytics Opt-out Browser Add-on.
How We Use Your Personal Data
- To process and fulfill orders
- To arrange shipping and delivery of products
- To communicate with you regarding orders, payments, or customer support inquiries
- To send newsletters, marketing emails, and promotional content (where consent has been given)
- To improve our website, products, and services
- To analyze usage trends and marketing performance
- To comply with legal and regulatory obligations
Email Marketing & Newsletters
If you subscribe to our newsletter or provide your email address during a purchase, we may send you:
- Order-related communications
- Promotional emails and newsletters
- Updates about products, offers, or company news
You can unsubscribe from marketing emails at any time by clicking the unsubscribe link in any email or by contacting us directly.
Sharing & Disclosure of Personal Data
We may share your personal data with third parties only where necessary and for legitimate business purposes, including:
Service Providers
- Payment processors
- Shipping and logistics providers
- Email marketing platforms
- Website hosting and IT service providers
- Analytics and advertising partners (e.g. Meta/Facebook, Google)
Legal Obligations
We may disclose personal data if required to do so by law, regulation, court order, or governmental authority.
Your Rights
Depending on your location, you may have the following rights regarding your personal data:
- The right to access your personal data
- The right to correct inaccurate or incomplete data
- The right to request deletion of your data
- The right to restrict or object to processing
- The right to withdraw consent at any time
- The right to data portability (where applicable)
To exercise your rights, please contact us using the details provided below.
Data Security
We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet is completely secure.
International Data Transfers
Your personal data may be transferred to and processed in countries outside of the United Arab Emirates, including countries that may not provide the same level of data protection. Where such transfers occur, we take appropriate safeguards to ensure your data remains protected.
Data Retention
We retain personal data only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, including legal, accounting, or reporting requirements.
Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of such websites. Please review their privacy policies separately.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. The updated version will be posted on our website with a revised "Last updated" date.
Contact Us
If you have any questions about this Privacy Policy or how we handle your personal data, please contact us at:
By using our website and services, you acknowledge that you have read and understood this Privacy Policy.