Return & Refund Policy

Our products are classified as food items, dietary supplements, or consumable health products.

For health, hygiene, and safety reasons, we generally do not accept returns or exchanges once an order has been delivered successfully.

By placing an order, you expressly acknowledge and agree that:

• Consumable products are not eligible for return simply due to a change of mind
• Personal preferences, taste, or subjective dissatisfaction do not constitute valid grounds for a return or refund

The following items are strictly non-returnable and non-refundable:

• Opened, used, or partially used products
• Products with broken seals or damaged packaging after delivery
• Products returned for personal reasons ("I no longer want it", "I changed my mind")
• Products not stored or handled according to instructions

This policy exists to protect consumer safety and product integrity.

Despite the above, we understand that exceptional situations may occur. We may, at our sole discretion, offer a replacement or refund in the following cases:

a) Damaged Items on Arrival

If your order arrives physically damaged, leaking, crushed, or otherwise unusable:

• You must notify us within 48 hours of delivery
• You must provide clear photographic evidence of: the damaged product, the external and internal packaging

Approved claims may result in a replacement shipment or a refund, depending on availability.

b) Incorrect or Missing Items

If you receive an incorrect product or if items are missing from your order:

• Contact us within 48 hours of delivery
• Include your order number and relevant photos (if applicable)

Once verified, we will arrange a replacement or appropriate resolution.

c) Lost Shipments

If a shipment is confirmed as lost by the courier:

• We will investigate the matter with the shipping provider
• Upon confirmation, a replacement or refund will be issued at our discretion

• No returns are accepted without prior written approval from us
• In certain cases, we may request that the product be returned for inspection before issuing a replacement or refund
• Return instructions, if applicable, will be provided individually

Unauthorized returns may be refused and returned to the sender at their expense.

If a return is explicitly approved:

• The product must be unused, unopened, and in its original packaging
• The product must be returned in a condition suitable for inspection

We reserve the right to reject any return that does not meet these conditions.

• Refunds are processed only after claim verification and, where applicable, inspection of returned goods
• Approved refunds will be issued to the original payment method
• Shipping fees are non-refundable, unless required by mandatory law

Refund processing times may vary depending on the payment provider.