Shipping Policy

• Orders are prepared for dispatch once payment has been successfully received and the order has been confirmed.
• Please allow up to 24 hours for order processing (excluding weekends and public holidays). In many cases, orders are processed sooner.
• Once your order has been processed and handed over to the carrier, you will receive a dispatch confirmation and, where available, tracking details.

We currently ship exclusively within the United Arab Emirates (UAE). We do not ship internationally.

• Shipping fees are automatically calculated at checkout based on the delivery address and the applicable shipping method.
• Free shipping may be available for selected promotions, minimum order thresholds, or specific offers. If free shipping applies, it will be clearly displayed on our website and/or at checkout.
• If your order does not qualify for free shipping, a shipping charge will apply.

• Estimated delivery time within the UAE is typically 1 to 7 business days after dispatch.
• Delivery time may vary depending on the destination, carrier capacity, public holidays, weather conditions, or other circumstances outside of our control.

While we do our best to ensure timely delivery, delivery dates are estimates and not guaranteed.

We work with local, third-party courier and logistics providers to deliver your orders.

• Once shipped, you may receive tracking updates directly from the shipping provider (via SMS, email, or tracking link).
• In some cases, the courier may be the primary point of contact for delivery-related updates (e.g., delivery scheduling, address confirmation, or real-time courier instructions).

If you have any issues or questions about your delivery, you are always welcome to contact us at info@truebalance-nutrition.com. We will do our best to support you and, where necessary, liaise with the courier to obtain updates as quickly as possible.

You are responsible for providing a complete and accurate delivery address, including any relevant building details (e.g., apartment/villa number, tower name, community, access instructions).

If a delivery fails due to:

• an incorrect or incomplete address,
• inability to reach you,
• refusal to accept delivery,

you may be responsible for additional delivery fees or reshipment costs.

Please inspect your package upon receipt.

If your order arrives damaged, incorrect, or missing items, contact us within 48 hours of delivery at info@truebalance-nutrition.com and include:

• your order number, and
• clear photos of the item(s) and packaging (where applicable).

We will review your claim and, if approved, arrange an appropriate resolution (e.g., replacement or refund) in accordance with our Terms and Conditions.